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Napier Support Update

Safer communication. Simpler access to support.

Safer communication. Simpler access to support.

Napier is updating its official communication and support channels to provide a safer, more streamlined experience for our users and partners.

As part of this transition, Napier's Discord and Telegram communities will become read-only, and the existing Discord ticket system will be replaced by dedicated support channels.

These changes are designed to improve support efficiency, simplify communication, and reduce the risk of scams and impersonation.

1. Dedicated Support Channels

To ensure that requests reach the appropriate team, Napier will centralize support through two official channels.

Napier App Support

For assistance with the Napier App, including transactions, positions, or technical issues, please submit a request through our official support form.

Provide relevant details, such as the affected market, wallet address, transaction hash, or screenshots, to help our team investigate and resolve your issue.

Submit a Support Request

Business Inquiries

For partnerships, integrations, market operations, institutional opportunities, and other business-related inquiries, please use our official contact form.

Contact Napier

2. Discord & Telegram Moving to Read-Only

Napier's official Discord and Telegram communities will transition to read-only mode.

The existing Discord ticket system will be retired, with support requests directed to the dedicated channels above.

This transition will help reduce exposure to fraudulent messages and impersonation attempts while ensuring that support requests are handled through a consistent process.

For the latest announcements, product updates, and developments, please follow the Napier Blog and official X account.

3. Official Napier Channels & Resources

For your security, we recommend accessing Napier exclusively through the following official channels and resources.

The Napier Blog and official X account will serve as the primary channels for announcements and the latest information.

4. Stay Safe

Please remain vigilant against impersonation and fraudulent support requests.

Napier will never ask for your private keys, seed phrases, or recovery phrases.

Never share these credentials with anyone, including individuals claiming to represent Napier.

Always verify links through our official website before connecting your wallet or submitting information.

We remain committed to providing a secure, reliable, and accessible experience across the Napier ecosystem.

Thank you for being part of Napier.

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